Rental Policies

Equipment supervision and operation: Bargain Bounce House, including it's owners and staff, cannot be held accountable for any issues arising from equipment supervision. Because we are not on-site, it is the sole responsibility of the property owner, the individual signing the rental agreement and the entity paying for the order, to supervise the use of our equipment and insure it is being used in a safe and proper manner. The only exception to this is if you have paid us to attend the equipment. In that case, you give Bargain Bounce House and its owner and staff full authority to supervise the equipment and the right to deny use of the equipment to anyone not using it safely and properly. It is also your responsibility to immediately report any instances of accident, injury, damage or theft related to our equipment. The customer must notify us immediately at 313-384-3586. If we are currently helping another customer and cannot answer the phone, the customer must leave a message stating the nature of the problem and how the problem occurred. FAILURE TO NOTIFY US IMMEDIATELY AT THAT PHONE NUMBER UPON DISCOVERY OF THE PROBLEM WILL BE CONSIDERED WILLFUL NEGLECT AND BREACH OF CONTRACT!
Deposits & Method of Payment: We require a valid credit card number and expiration date to hold a reservation and to secure against equipment damage or abuse. When you place a reservation with us you will be asked to provide this credit card information during the reservation process. We reserve the right to initiate a "Validation Charge" of $1.00 to any credit card number we receive to insure that we were provided a valid credit card number and expiration date. If we do this, we will apply the $1.00 to your order as a paid deposit. CASH ONLY (no checks or credit cards) is due for all rental balances upon delivery of the equipment. We do not accept payment for rental fees via check or credit card. The only exception to this policy is with businesses & organizations (schools, churches, etc). Business and organizational customers may hold their reservation by mailing in a check for 50% of the invoice total to serve as a deposit. We will contact these customers with mailing instructions after their reservation is made. The remaining 50% payment will be due upon delivery in the form of cash or a check. If it is absolutely essential that a customer must pay by credit card; it must be agreed to in advance by us and a 4% service charge will be added to the order to reflect the "Credit Price" for the order. We reserve the right to cancel all orders that we have not received a deposit for after 1 week.
Rental Agreement: All customers are required to sign a rental agreement. If you reserve using our online reservation system, you will automatically be e-mailed a copy of the agreement. If you do not have an email address we will mail you a copy to return to us. You need to sign and date this agreement and mail it to us at the address listed on the agreement. If you are paying your deposit via check you need to include that check with the agreement.
Cancellations: You may cancel your reservation up to 14 days before the event at no cost to you. This allows us enough time to attempt to rent these items to someone else. If you cancel any less than 14 days before the event, you will be responsible to pay us 50% of the rental fee, excluding any sales tax, due to the unlikelihood of us being able to rent those items to others. This applies even if you placed your reservation less than 14 days before the event. The only exception to this policy is if the event is cancelled due to weather (see "Weather Policy" below). In that case, you may cancel the rental items that can only be used outdoors (does not apply to rental items that can be moved indoors) at no cost to you. Please be advised that Part C of our delivery policy remains in effect regardless. Any customer wishing to cancel their order due to weather must call one day prior to their scheduled delivery date by 8pm if any of the following weather conditions are forecast: rain, snow, sustained winds above 25 MPH, sleet/hail, electrical storms or tornado activity (cold weather is not grounds for cancellation). The customer’s scheduled delivery date is the date they agree to receive the equipment from Bargain Bounce House even if it is not the day of their event. It is the customer's responsibility to make this call. If a representative of Bargain Bounce House is unavailable to take the call at 313-384-3586, the customer must leave a message stating they wish to cancel due to weather. If you do not make a cancellation call one day prior to your scheduled delivery, your order will be loaded and sent out for delivery and you are responsible for the entire rental fee even if you refuse the equipment! If you follow this policy, you will pay nothing for canceling if bad weather is forecast on your event day. If you do not follow this policy you are responsible for the entire dollar amount of the order even if you refuse delivery. No refunds will be issued on additional insured fees under any circumstances. Power outages are not grounds for cancellation as long as we have generator(s) available for rent capable of powering the equipment you're renting. The customer will be responsible for the additional rental fees for the generator(s). Furthermore, we are not responsible for ANY ISSUES that arise with the intended delivery location that prevent us from setting up the equipment you have rented. It will be the customer's responsibility to find an alternate location which we can deliver to based on our delivery schedule for that day or pay the 50% cancellation fee for cancelling an order with less than 2 weeks notice.
Weather Policy: Bargain Bounce House reserves the right to cancel the delivery of any of our rental items when we believe weather conditions are unsafe for their use. If we believe conditions are safe, but rain is present or is forecast, we will leave it up to the customer (see "Cancellations" above).
Staking of inflatables: Bargain Bounce House, including its owners and employees, will not be held responsible for underground utilities, sprinkler systems or any other below-grade damage when staking down equipment. The renter is responsible for knowing the property where set-up will occur and where any unseen hazards are. If you, as the renter, have any doubts about where the utilities are, we suggest you visit: http://www.missdig.net/index.php for more information. Note: Missdig marks public utilities only. Calling them does not remove responsibility from you the renter or transfer responsibility to Bargain Bounce House in the event of damage.
Public property Events: Most municipalities have additional insurance requirements when setting up on public property. It is the customer's responsibility to contact the municipality to find out these requirements, if any, and communicate that information to us. If a customer refuses additional insurance as required by a municipality and the municipality refuses to let us set-up or shuts down the event, the customer is still responsible for payment in full of their order with us.
Sod/grass: We will not be responsible for any damage to sod or grass.
Sprinkler systems: We are not responsible for sprinkler system damage in any way, shape or form. It is the customer's responsibility to insure that any sprinkler systems that may cause water to be applied to our equipment are turned off the entire time our equipment is present. Failure to follow this policy will result in a $100 cleaning charge for water applied to each non-water use inflatable and/or compensation for water damage to any of our equipment.
Equipment damage or abuse: We do not hold our customers responsible for equipment failure from normal use and when our equipment has been used as instructed. However, the customer is responsible for any damage to or abuse of our equipment while it is their possession. If any repair to our equipment or replacement of our equipment is necessary due to customer damage or abuse, whether by them or those present at their event, we will charge their credit card to either repair or replace our equipment as needed. If a credit card number was not given to us, we will pursue whatever legal means available to us to collect from the customer. We have never had to do this, but it is for both our protection and yours. If we let people abuse the equipment and do not hold them accountable we would have to pass the costs on to all customers which is not fair.
Equipment cleaning: We expect to clean out the normal grass and leaves that accumulate in the inflatables from normal use and we do not charge customers for this type of cleaning. However, no other foreign objects should ever be allowed in the inflatables and we will charge a $25 an hour cleaning fee to remove them. These items include, but are not limited to: silly string, liquids, beverages, food of any type, candy, sand, rocks and toys. Water should never be applied to any inflatable not specifically designed for use with water. If you apply water to an inflatable not designed for its use we will charge a $100 charge to clean and dry the inflatable.
Removal of Silly String like substances: If silly string or any similar substance is permitted to come in contact with the inside or outside of the inflatable unit, a $500.00 cleaning fee shall be automatically imposed by Bargain Bounce House LLC and shall be immediately due and payable by the customer. If, in our opinion, the damage is severe enough to render the unit un-rentable, the customer will be responsible for the replacement of the unit, at full replacement price, and any loss of revenue until the replacement arrives. The reason for this policy is that the chemicals in these products cause irreparable damage to the inflatable and the cleaners that have to be used to remove them also cause additional damage.
Removal of Bio-hazards: A $200 cleaning fee will automatically be imposed for the removal of any human or animal by-product. These include: blood, urine, feces, vomit, nasal fluids and saliva.
Delivery Policy:
Part A: You must be able to be reached immediately throughout the entire day your equipment is to be delivered via at least one of the phone numbers you listed on our "Rental Info" page when you made your reservation. If we have problems locating the delivery location and you are not reachable, we will attempt to deliver your equipment for 10 minutes. If after 10 minutes we have been unable to deliver or reach you, the following goes into effect: our on-time guarantee is null and void, we will not be held accountable for any problems that arise with your delivery, we will move on to our next delivery and you will be responsible to pay 50% of the total rental fee.
Part B: Our staff begins delivering our many orders as early as 6am and picks them up as late as midnight. You agree to this time frame when placing your order. This does not mean you can list 7am as your start time or midnight as your end time. When making your reservation your event may have a start time no earlier than 11am and an end time no later than 9pm unless prior arrangements have been made with us in advance. If your event runs later than 9pm, a $25 overnight fee will be added to you order and we will pick it up the next day. Overnight orders will automatically be priced as an 8 hour rental. Part C: For delivery, we require a $150 minimum order of rental items in our listed delivery area and a $300 minimum outside our listed area (listed area is shown on homepage, additional supplies are not counted toward the minimum), we do not allow customer pick-ups.
Part D: The dimensions of all of our equipment are listed in the item descriptions. If we deliver equipment to the specified location and the equipment cannot be set-up because the area is inaccessible or not suitable for safe set-up, you will be responsible to pay 50% of the total rental fee to cover our expenses. Unsuitable areas can be caused by: animal excrement, vegetation, insufficient ground space including a 3' safety zone around all inflatables, inadequate access to set-up location, overhead obstructions or unsuitable ground material like sharp gravel or any substance which may damage the equipment. In addition, if you have specified to us that the set-up area is grass and we arrive to find a set-up area requiring a ground tarp and sand bags, you will be responsible to pay for additional charges for us to leave and return with the tarp and sandbags. If you choose to refuse delivery at that time, you'll be charged 50% of the total rental fee.
Part E: Our Company always strives to accommodate our customer's schedules, especially when they are having an event in a location that requires the equipment be set-up or removed at specific times. However, our customers must understand that we serve many customers in a given day over a large area. Because of this, we can only guarantee delivery and pick-up of equipment at timed events in a 3 hour window. This means that if you have an event at a park for example, someone must be at the location no less than 3 hours before the event to direct us as to where the equipment is to be set-up. This also means that someone must wait for up to 3 hours after an event for us to pick-up equipment. This policy applies to all timed orders unless other arrangements are previously agreed to at the time your reservation is placed.
Part F: Bargain Bounce House staff must be given reasonable access to the set-up area. Most of our equipment is very heavy and bulky and we cannot be expected to transport our equipment long distances without the aid of a vehicle. If your set-up area requires manual transportation of equipment more than 150' without the aid of a vehicle, you must notify us in advance of this condition. Manual transportation of equipment more than 150' may incur additional charges to your order which will be applied on a case by case basis.
Part G: The delivery fees on our website, which will also be on the invoice we email to you, cover one drop-off of equipment and one pick-up of equipment. We do not pick-up and drop-off parts of your orders at different times. For example: if you order a bounce house for a 4 hour rental and also order tables and chairs, which are rented by the day, we will be picking up the tables and chairs when we pick-up the bounce house. If you need the tables and chairs for a longer period of time, you must also order the bounce house for a longer period of time. This policy is in effect on all orders unless agreed upon in advance by Bargain Bounce House Party Rentals.
Your Data: Keeping your data safe is another area we take very seriously. We use SSL encryption for the transmission of all your personal information and will never share or sell any of that info with anybody.
On-time Guarantee: To our knowledge we are the only area company with an on-time guarantee. We have the guarantee because we are confident in our ability to be on time. You will have to come to your own conclusions as to why other companies do not have a similar guarantee. We do not have this policy because we have a problem servicing our customers on time; we have it for their peace of mind and assurance. Obviously, we do not want to give 25% off of our services. That is why we take all possible measures to be on time. Having said that, should we be late setting up your event by the agreed upon start time, even by 1 minute, we will refund 25% of your total order price on the spot!
Pricing: All equipment prices listed on this site are for private residential parties. Any large events or events that are open to the public may incur additional charges. Contact us for specific pricing information on these types of events.
Electrical Requirements: For inflatable's, the customer is responsible to provide adequate electrical power to within 100' of the location they wish the inflatable's to be set-up. This is a safety issue and recommended by the blower manufacturers. If this not possible, the customer will need to provide a generator of appropriate capacity or rent one of ours. While we happily will work with the customer to make sure their generator is sized appropriately, we cannot guarantee the performance of their generator. We will guarantee the performance of our generators. For concessions, the customer is responsible to provide adequate electrical power to within 25' of the location they wish the concessions to be set-up. Our concession equipment has 25' cords attached to them and are not to be used with extension cords unless it has been previously agreed upon by Bargain Bounce House at the time of reservation. Bargain Bounce House will not be held responsible for the performance of the electrical system or generator provided by the customer. If the electrical system or generator provided by the customer proves to be inadequate to run our equipment once we have set it up, the customer is still responsible for the full rental fee. We will gladly provide full specifications on the power requirements of our equipment upon request.
Equipment Performance: Though we maintain our equipment in a professional manner and according to the manufacturer's specifications, we cannot guarantee that things won't sometimes break during a customer's event. Should an equipment failure take place, the customer must notify us immediately at 313-384-3586. If we are currently helping another customer and cannot answer the phone, the customer must leave a message stating the nature of the problem and how the problem occurred. FAILURE TO NOTIFY US IMMEDIATELY UPON DISCOVERY OF THE PROBLEM NULLIFIES ANY POSSIBILITY FOR CUSTOMER COMPENSATION. Once we have been notified of a problem that is not related to customer neglect or misuse, the following remedies will be implemented in the following order: 1- we will deploy our staff to the customer's location to fix the problem and compensate the customer for any downtime. 2-If the problem cannot be fixed the equipment will be replaced and the customer will be compensated for any downtime. 3-if repair or replacement is not possible we'll refund the rental fee for the broken equipment.
Reservation Policy:
Part A: All orders must be placed by the customer using our online reservation system called the "Reservation Genie" which is found on our homepage. This requirement insures that all the data entered is accurate, that there is no double booking and that your items are reserved instantly.
Part B: A valid credit card number and expiration date must be included when placing your reservation unless prior arrangements have been made with Bargain Bounce House. The credit card provided is not charged prior to delivery, but is used to hold the order. Any order without this information or previous arrangement will be deleted at 8pm on the day it was placed.
Part C: Changes made to an order, except to add equipment or supplies, any later than 3 days before the order will incur a $25 charge. The reason for this is because we finalize our schedule, staffing and event preparation several days in advance to insure that the same high level of service is given to each and every customer.
Part D: Some equipment, like sno-cone machines and cotton candy machines, require the customer to choose flavors for the included supplies and to decide if they wish any additional supplies when they place their order. Likewise, table and chair orders require a quantity to be given. There is a "Special Instructions, Directions, Comments" box below the location your credit card data is entered on the last page of the reservation process. This is where any flavor or quantity needed selections should be entered. If a customer forgets to add this information to an order we will make 1 attempt, either via email or phone, to contact them for it. If the attempt is unsuccessful, we'll default their selection to included supply quantities only and bring our most popular flavor(s).
Part E: Whenever a reservation is placed less than 48 hours before your event start time, you must confirm availability with us by phone immediately after placing your online reservation. While we welcome last minute reservations, we will not guarantee that we can fit your order in to our delivery schedule unless you confirm by phone.